FAQ
Welcome to the Le Cap Australia FAQ page. Here you’ll find answers to common questions about our phone straps, compatibility, shipping, and care instructions. If you need further help, feel free to contact our team.
What is a Le Cap phone strap?
A Le Cap phone strap is a stylish crossbody strap designed to attach to your phone case, allowing you to carry your phone hands-free. It keeps your phone secure and accessible while you're on the go, making it perfect for everyday errands, travel, events and festivals.
Do I need a special phone case or attachment?
Yes, you will need a compatible phone case with a strap tab or universal tether attachment to use Le Cap phone straps.
Are Le Cap phone straps compatible with all phones?
Le Cap phone straps are sold with either a complimentary phone case or universal tether attachment which allows Le Cap phone straps work with most phones.
The universal tether attachments are compatible with most full-coverage phone cases that allow a small attachment tab pass between the back of your phone and own phone case, through either the charging port opening or speaker openings. The strap connects to the tab using a secure clasp, so you can wear your phone crossbody or over the shoulder.
When selecting your strap, just select your preferred attachment (full-coverage phone case universal tether attachment) to receive with your strap purchase.
Does the tether block the charging port?
No, the universal tether attachment is designed to sit in a way that does not block the charging port or the phone's speakers.
You can still charge your phone as usual with the universal tether attachment installed.
Are Le Cap phone straps secure?
Yes. When used with a compatible phone case, the tether system keeps your phone secure and comfortably accessible.
Wearing your phone crossbody or around your wrist can also help reduce the risk of dropping or misplacing it.
Where are Le Cap phone straps made?
Le Cap phone straps are designed and made in Australia and created to combine fashion and function, using premium fabrics, decorative beads and high-quality hardware.
How long are Le Cap phone straps?
Most Le Cap crossbody phone straps are approximately 120 cm long, making them comfortable to wear across the body or over the shoulder.
For custom Le Cap phone strap lengths, please contact us. hello@le-cap.com.au
How do I care for my phone strap?
To keep your Le Cap strap looking its best:
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Avoid prolonged contact with water
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Spot clean with a damp cloth
- Hand-wash the fabric part of the strap without soaking wooden beads in water.
Can my phone strap get wet?
Le Cap straps are designed for everyday use, but we recommend avoiding excessive water exposure to protect the materials and hardware.
Will the hardware tarnish?
Our hardware is designed to be durable for everyday wear.
As with most metal accessories, avoiding long exposure to moisture, perfume and harsh chemicals will help preserve the finish.
How can I contact customer support?
If you have any questions about Le Cap phone straps or your order, please contact us through our store contact page or email our support team hello@le-cap.com.au.